Cresques

Terms of Service

Version 1.4 — in force from 2 November 2026 (version 1.3: 1 November 2026; version 1.2: 30 October 2026; version 1.1: 28 October 2026; version 1.0: 8 October 2026)

1. Who we are

Cresques (the “Service”, available at cresques.com) is a brand operated by binqode Robert Binkowski, ul. Marsz. J. Piłsudskiego 91/1, 50-019 Wrocław, Poland, VAT PL6263027353, REGON 368478995, registered in the Central Registration and Information on Business (CEIDG), Poland (sole proprietorship) (“we”, “us”). Contact: legal@cresques.com.

2. Business customers only

The Service is offered exclusively to businesses. By creating an account you confirm that you act on behalf of a company or other business, not as a consumer, and that you are authorised to accept these Terms for it (the “Customer”). The Service is not offered to businesses established in, or acting from, a country under comprehensive EU sanctions (at present Russia, Belarus, Iran, North Korea and Syria); a payment from such a country is refunded and no credits or plan are provided.

3. What the Service does — and does not do

Cresques helps manufacturers enter new markets. It shows companies that already sell a product category in a country, with evidence from public sources (in particular contract award notices published in TED, the EU's Tenders Electronic Daily), suggests product categories from materials you submit, describes possible routes to market and indicates which first-contact channels are generally permitted for business outreach in a country. According to the plan it also offers company profiles with an AI-researched role, drafted first messages, market size, company financials and register lists where available, trade events, alerts and exports; the Service describes each feature where it is offered.

  • Information, not advice. Information about outreach rules is general and is not legal advice. You remain responsible for making sure your own communications comply with the law of the recipient's country (including data-protection and e-privacy rules).
  • Automated analysis. Parts of the Service use automated tools, including AI models, which can be wrong. Public data can be incomplete or out of date. Verify information before you rely on it.
  • No guaranteed outcome. We do not guarantee that a company will reply, accept you as a supplier or enter into any agreement.
  • We do not contact companies for you unless a feature explicitly says so.

4. Accounts and workspaces

You sign in with a one-time code or link sent to your e-mail address (or, where offered, through a Google, Microsoft or LinkedIn account); keep access to that mailbox or account secure. A workspace belongs to the Customer; workspace owners and admins can invite and remove team members and are responsible for the people they give access to.

5. Acceptable use

You must not:

  • use the Service to send unsolicited communications in breach of applicable law, or for spam;
  • resell, publish or redistribute data from the Service as a dataset, or build a competing database from it;
  • scrape, overload, probe or circumvent the security or usage limits of the Service;
  • use the Service for any unlawful purpose or to infringe anyone's rights.

We may suspend accounts that breach this section, after notice where reasonably possible.

6. Plans, credits and payment

Paid actions in the Service cost credits. Prices, credit packs and what each credit buys are shown in the Service before you pay. Credit packs are paid in advance by card, or by another method offered at checkout (such as BLIK for payments in Polish zloty), through our payment provider (Stripe). Prices are in euro; you may instead choose to pay in US dollars or, for customers in Poland, in Polish zloty, at the prices shown in the Service for that currency. Prices exclude VAT; VAT is applied at checkout according to your country and VAT status (for VAT-registered business customers in other EU Member States the reverse-charge mechanism applies where a valid VAT number is provided). Credits from a pack do not expire while the workspace exists and are not transferable or exchangeable for money. A pack can be refunded on request within 14 days of purchase if none of its credits has been spent; otherwise fees are non-refundable, except where the law requires otherwise. If a paid action fails on our side, the credits are returned automatically.

Credit prices of actions. We may change how many credits an action costs, or how many credits a pack or plan adds, with at least 30 days' notice by e-mail. Credits already in your workspace stay there; the new cost applies to actions taken after the notice period. If you do not accept a change, you can cancel your plan before the change takes effect and, within the notice period, ask us to refund the paid credits you have not spent (each credit valued at the price paid divided by the credits that payment added).

Sole traders with consumer rights. If Polish law gives your business the rights of a consumer for this contract (Article 7aa of the Polish Consumer Rights Act: a sole trader for whom the contract has no professional character), you may withdraw from the purchase of a credit pack or a plan within 14 days of the payment, without giving a reason, by writing to billing@cresques.com. At checkout you ask us to start at once and acknowledge that each paid action (such as a market map, a full company profile or a first message) is digital content supplied in full when you take it, so the right of withdrawal does not cover credits you have already spent. If you withdraw, we refund the payment within 14 days, minus the value of the credits already spent (the price paid divided by the credits that payment added); the unspent credits of that payment are removed and a withdrawn plan ends at once. Withdrawal from one payment does not affect your other payments.

Plans. A plan is a subscription paid in advance by card through Stripe, monthly or yearly (a yearly plan is billed once for twelve months at the price of ten). Each paid period adds the plan's pool of credits to your workspace (a yearly plan adds twelve pools at once) and opens the features listed for the plan. Plan credits stay available while the workspace exists; they are not transferable or exchangeable for money. A plan renews automatically at the end of each period until you cancel it in the Service (Invoices & receipts); a cancelled plan runs to the end of the paid period and is not refunded for the remaining time, except where the law requires otherwise. Changing to a bigger plan takes effect at once: the difference for the remaining period is invoiced and the extra credits are added in proportion to that remaining period. Changing to a smaller plan also takes effect at once, without a refund or credit for the rest of the paid period; the next renewal is charged at the smaller plan's price. A yearly plan can move to monthly billing at the end of the year. If a renewal payment fails, Stripe retries your card for a short time; if it keeps failing, the plan ends and the workspace returns to the Free plan, keeping any credits it still has. We may change plan prices with at least 30 days' notice by e-mail; the new price applies from your next renewal after the notice period.

Market reports and partner search. Besides the self-service plans, we offer reports prepared for you: a distributor shortlist (one country and one category), a market entry pack (up to three countries) and a partner search (one country). What each contains, its price and delivery time are shown on the reports page before you order. A shortlist or market entry pack is paid in advance at checkout; a partner search is agreed with you first and invoiced separately. Prices exclude VAT. A launch price applies to the first ten paid orders and at the latest until 31 January 2027; the regular price shown next to it applies after that.

We prepare reports from public sources (contract award notices, business registers, official statistics and companies' own websites) and our analysis; we say where each figure comes from. A report shows evidence and our assessment; it is not a promise that any company will work with you, and we do not guarantee sales or contracts. We deliver the report as a PDF in the Service and tell you by e-mail; you may use it within your organisation, but not resell or publish it. If we find fewer than ten companies with evidence for the market you ordered, we refund the price in full. In a partner search we contact companies on your behalf only with a message you have approved, in the lawful channel of their country, and we hand over contacts only of companies that reply with interest; if none does, we refund half of the price.

At checkout you ask us to start the work at once. If you are a sole trader to whom consumer rights apply (Article 7aa of the Polish Consumer Rights Act), you may withdraw within 14 days of ordering by writing to billing@cresques.com; if we have already started, you pay for the work done until then, and once the report has been delivered in full the right of withdrawal no longer applies.

Invoices. For every payment we issue a VAT invoice in the Polish National e-Invoice System (KSeF), as Polish law requires of the operator. By accepting these Terms you agree to receive invoices electronically: we send the invoice as a PDF (in Polish and English, with the KSeF number and its verification code) to the billing e-mail address of your workspace, and you can download it at any time under Usage & credits. The receipt that Stripe e-mails after a payment is a payment confirmation, not an invoice. Invoices are issued in the currency of the payment (euro, US dollars or Polish zloty); where VAT is due on an invoice in a foreign currency, its amount is also shown in Polish zloty at the exchange rate the law prescribes. Please keep your company name, address and VAT number up to date in the billing details, as they are taken from there.

7. Data sources

Procurement data comes from TED and other public sources. TED data is © European Union and reused under the European Commission's reuse policy (Decision 2011/833/EU); we process, combine and classify it, and show the source of each piece of evidence. Information about individuals is limited to what is necessary; see our Privacy Policy.

8. Intellectual property

The Service, its software and its compilations of data are ours. We grant the Customer a non-exclusive, non-transferable right to use the Service and the results it produces for the Customer's internal business purposes while the Customer has an account. Results you generate (for example category suggestions or message drafts) are yours to use.

9. Your data

We process account and workspace data as described in the Privacy Policy. You can export your data or delete your account at any time in Settings.

10. Availability

We aim to keep the Service available and secure but do not promise uninterrupted operation. We may carry out maintenance and change features; we will not remove a core feature you have paid for during the current period without a proportionate refund.

11. Liability

To the extent permitted by law, our total liability arising from the Service in any 12-month period is limited to the fees the Customer paid us in that period, and we are not liable for indirect damages or lost profits. Nothing in these Terms limits liability for wilful misconduct or any liability that cannot be limited by law.

12. Termination

You may stop using the Service and delete your account at any time. We may terminate these Terms with 30 days' notice, or immediately for a material breach. Sections 7, 8 and 11 survive termination.

13. Changes

We may update these Terms. We will notify account owners by e-mail at least 14 days before material changes take effect; continued use after that date means acceptance.

14. Law and disputes

These Terms are governed by Polish law. Disputes will be resolved by the court competent for our registered address, unless mandatory law provides otherwise.